The research: 

To identify key pain points experienced by public transport users in Cyprus and evaluate existing transport-related apps.

The problem: 

The quality of public transportation plays a crucial role in determining the livability of a city or country. When buses are unreliable, confusing, or hard to access, people stop using them, leading to more traffic, higher costs, and frustrated communities.

This challenge is especially urgent in countries like Cyprus, which welcome international professionals who often arrive without a car. These users need public transport to be a dependable everyday tool — not a barrier. Yet today, unclear schedules, poor app design, and lack of real-time updates make the system difficult to trust and use.

This research explores what is broken in the current public transportation experience — and what needs to change to rebuild confidence and usability from the ground up.

The goal: 

Identify key pain points of public transport users and provide insights to guide the development of the app.

Understanding the users

I started the research with the assumption that majority of people find the bus routes and it’s schedule not convenient and confusing. This assumption was confirmed by stories shared during interviews people are so tired of unreliability of the bus system that they don’t even expect advanced or complex features Users urgently want core functionality to work reliably, but several expressed openness to advanced features once reliability is restored.While we can’t fix everything in this project, we documented all pain points to help shape a long-term roadmap.